We believe that the customer’s perception is our reality. Hence, customer satisfaction is the primary focus in all our processes.
IDCUBE ensures that customers experience the best in industry post- sales support by being available as and when needed. 12 years of experience of serving in physical security industry has provided us with extensive knowledge and expertise to deal with various technical challenges faced by the clients.
Our services involve addressing a wide range of physical security, hardware and software related issues which include:
- Helping partners with hardware installation and providing hardware installation manual
- Debugging hardware issues
- Providing remote desktop software installation support
- Helping with software system configuration
- Providing onsite technical support to the partners facing critical issues at the client site
Technical assistance can be requested by the partners/ clients by generating a ticket using our portal. The earliest possible appointment based on the availability of resources, is provided to them. An expert from our team gets back to the customers for providing assistance within the allotted time. Unresolved cases get automatically escalated to senior management. This systematic approach has helped in efficient management of the support activities.
Outsourced system support engineer
We offer support engineers for onsite security system management, providing high-quality technical support at a reasonable cost.
Please visit the following link for raising a support ticket: