Terms of Service for Access360.AI

Welcome to the access360.AI, a SaaS platform provided by IDCUBE. By accessing or using our services, you agree to be bound by these Terms of Service (“Terms”). Please read these Terms carefully before using access360.AI. You must not use the platform if you disagree with these Terms.

1. Acceptance of Terms
   By registering or using the access360.AI platform (the “Service”), you agree to comply with and be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. User Account
   To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and agree to notify us immediately if you suspect any unauthorized access to your account.

3. License Grant
   IDCUBE grants you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes, subject to compliance with these Terms. This license does not grant you ownership of any software or intellectual property associated with the Service.

4. Use of the Service
   You agree to use the Service in compliance with all applicable laws and regulations, including:

• • Not to engage in any activity that may harm, disable, or overburden the Service.
  • Not to reverse engineer, decompile, or attempt to derive the source code of the Service.
  • Not to share or distribute your login credentials.
  • Not to use the Service for any unlawful, harmful, or fraudulent activities.

5. Service Availability
   IDCUBE strives to ensure the Service is available 24/7 but does not guarantee uninterrupted access. We may perform maintenance or updates that could temporarily affect the availability of the Service. We will provide notice where possible.

6. Fees and Payments
   The Service is provided on a subscription basis. The applicable order or subscription agreement will outline payment terms and fees. You are responsible for paying all fees when due. We may suspend or terminate your access to the service for failure in accordance with the SLA agreement shared separately.

7. Data Security and Privacy
   We take the security of your data seriously. All personal data will be processed in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). By using the Service, you consent to collecting, processing, and transferring your data as outlined in the Privacy Policy.

8. Data Retention
   We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal and regulatory purposes. You can request the deletion of your personal data in accordance with your rights under GDPR.
9. Retention of Event and Alarm Logs
   We retain event and alarm logs for a default period of two (2) years to ensure compliance with operational requirements and applicable regulations. If customers require log retention beyond the default period, we offer extended retention services on a chargeable basis. Please note that the availability of extended retention options may depend on the specific service or storage limitations. Customers can contact us for further details and to customize their log retention requirements.
10. Intellectual Property and Trademarks

• • Ownership: All trademarks, service marks, logos, trade names, and other intellectual property (collectively, “Trademarks”) used in connection with the Service, including but not limited to the trademarks access360.AI, IDCUBE, and any other marks owned or used by IDCUBE, are the exclusive property of IDCUBE. These trademarks are protected by international trademark laws and other intellectual property laws.
  • License to Use Trademarks: You may not use any of our Trademarks, including but not limited to the IDCUBE name, access360.AI, or related logos, without our prior written consent. All other trademarks, service marks, and logos used in the Service are the property of their respective owners.
  • Prohibited Use: You agree not to:
    • Use any of our trademarks in a way that suggests any affiliation, sponsorship, or endorsement without written permission.
    • Use any of our Trademarks in a manner that could cause confusion, diminish the value of our trademarks, or infringe upon our rights.

9. Termination
   We may suspend or terminate your access to the Service if you violate these Terms or if we discontinue the Service. You may terminate your account by following the process outlined in the platform’s account settings.

10. Limitation of Liability
    In no event shall the total and cumulative liability of either Party arising from or related to this Agreement exceed the total fees paid or payable to IDCUBE (the SaaS service provider) for the specific SaaS services under this Agreement during the 12 months immediately preceding the event giving rise to such a claim.
    This limitation applies solely to the SaaS services provided by IDCUBE and does not cover any damages arising from hardware, other software, or services outside of the SaaS offering that are part of the overall project.
    The Parties agree that the cost of obtaining replacement SaaS services that comply with the terms of this Agreement shall be considered direct damages.

11. Indemnification
    You agree to indemnify, defend, and hold harmless IDCUBE, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

12. Governing Law and Dispute Resolution
    This Agreement is governed by Singapore law. Any disputes shall be resolved by arbitration in Singapore under the SIAC(Singapore International Arbitration Centre) Rules. The tribunal will consist of one arbitrator, and the arbitration will be conducted in English.

13. Amendments
    We may update these Terms from time to time. If material changes are made, you will be notified and required to accept the updated Terms to continue using the Service.