Overview

ICICI Lombard General Insurance is one of India’s leading private-sector general insurers, headquartered in Mumbai. Its portfolio spans motor, health, travel, home, property, marine, engineering, liability, and crop insurance. The organization has around 15,000 employees across roughly 341 branch locations in India.

At its Mumbai head office, ICICI Lombard needed an on-premises access control system that could bring employee access, facial authentication, attendance, HR-driven identity management, and existing visitor workflows into a connected environment.

IDCUBE deployed Access360 Core as the on-premises access and attendance platform. More than 3,000 employee identities were enrolled, with 36 Amico facial recognition readers supporting biometric authentication at access points. The architecture was also designed as a repeatable foundation for future branch expansion.

ICICI Lombard deployment at a glance

• 3,000+ employee identities managed through Access360 Core
• 36 Amico facial recognition readers with 7-inch displays
• Unified access control and time attendance
• PeopleSoft integration for employee identity lifecycle management
• Integration with ICICI Lombard’s existing visitor management system
• On-premises deployment within ICICI Lombard’s infrastructure
• Facial authentication without a separate physical credential
• Architecture designed to support future branch expansion

These capabilities reflect the documented scope of the ICICI Lombard deployment.

The challenge

Managing physical access at a large corporate head office involves more than controlling who can open a door.

ICICI Lombard needed employee identities, access permissions, attendance records, HR information, biometric authentication, and visitor workflows to work together while keeping critical information within company-owned infrastructure.

Peak-hour employee movement placed significant demand on fixed access points. Authentication therefore needed to support efficient employee entry and exit without adding unnecessary credential-handling steps.

Attendance accuracy was equally important. Access events directly supported HR processes, making consistent identity and event records essential.

Employee access also had to remain synchronized with PeopleSoft. When an employee joined the organization, changed roles, moved internally, or left, the corresponding access permissions needed to reflect that HR lifecycle.

At the same time, ICICI Lombard already operated its own visitor management application. Introducing another visitor platform would have changed an established workflow. The access control environment therefore needed to integrate with the existing system rather than replace it.

The organization also required a deployment model that could serve the Mumbai head office while providing a repeatable foundation for future branch expansion.

Operational requirements included

• Manage access and attendance for more than 3,000 enrolled identities
• Support facial authentication through 36 Amico readers
• Use PeopleSoft as the source for employee identity changes
• Automate access updates for employee joining, movement, and exit
• Maintain existing visitor workflows
• Keep identity, biometric, and attendance data within company-owned infrastructure
• Run access control and attendance against the same employee identity
• Support a repeatable architecture for future branches
• Address cybersecurity and data-protection requirements

These requirements called for more than a standalone door access system. ICICI Lombard needed an integrated enterprise physical access control platform connecting physical access with identity and business workflows.

The solution

IDCUBE implemented Access360 Core within ICICI Lombard’s own infrastructure as its on-premises access and attendance platform.

The deployment connected employee identities, facial authentication, physical access, attendance, PeopleSoft, and the existing visitor management workflow around a common access environment.

On-premises access control with Access360 Core

Access360 Core was deployed within ICICI Lombard’s infrastructure.

This deployment model allowed identity, credential, biometric, and attendance information associated with the implementation to remain within the organization’s environment rather than requiring the access platform to operate as a public-cloud service.

The platform manages more than 3,000 enrolled employee identities at the Mumbai head office.

Facial recognition for employee access

ICICI Lombard deployed 36 Amico facial recognition readers with 7-inch displays at access points.

Employees authenticate using facial recognition instead of presenting a separate physical credential. Authentication is therefore directly associated with the enrolled employee identity.

The approach also creates a hands-free employee experience at controlled access points.

Unified access control and time attendance

Physical access and attendance operate against the same employee identity and access event.

When an authorized employee authenticates and gains entry, the same event can create the corresponding attendance record. Employees do not need to complete a separate attendance action after authentication.

Using a common event also reduces the need to maintain and reconcile separate access and attendance records.

PeopleSoft integration for identity lifecycle management

PeopleSoft acts as the source of employee identity information for the deployment.

Employee lifecycle changes can automatically create, update, or remove corresponding access permissions as employees join, move within the organization, or leave.

This keeps physical access permissions aligned with the employee population maintained by HR and reduces dependence on separate manual updates to the access control system.

Integration with the existing visitor management system

Access360 Core also integrates with ICICI Lombard’s existing in-house visitor management system.

The organization could therefore continue its established visitor workflows instead of introducing a separate visitor application solely for the access control deployment.

This integration helps connect visitor operations with the physical access environment while preserving ICICI Lombard’s existing application.

Cybersecurity and data protection

The project required controls appropriate for managing identity and biometric information.

The supplied case study references IDCUBE’s SOC 2 Type II, ISO 27001, and ISO 27018 certifications, regular VAPT, and GDPR-aligned personal-data handling as measures supporting the deployment’s cybersecurity and data-protection requirements.

Architecture designed for future expansion

The Mumbai head-office deployment was also designed as a repeatable model for future ICICI Lombard branch deployments.

Instead of treating every future location as an entirely new access control design, the organization has a proven configuration that can form the basis for subsequent deployments.

The impact

The Access360 Core implementation brought access, attendance, identity lifecycle management, facial authentication, and existing visitor processes into a more connected operating model.

One access event, two outcomes

A single employee authentication can grant physical access and create the corresponding attendance record.

This connects two everyday workforce processes around the same identity and event.

Reduced system reconciliation

Access control and attendance operate through the same platform and employee identity.

This reduces the need to manage separate records and reconcile access events against an independent attendance system.

Automated employee access lifecycle

PeopleSoft-driven changes automatically create, update, or remove permissions when employees join, move, or leave.

Physical access can therefore remain more closely aligned with the employee lifecycle maintained by HR.

Faster access removal during offboarding

When an employee leaves, access permissions can be removed as part of the HR-driven lifecycle instead of depending on a separate manual access-control update.

This reduces delays between an employee’s departure and access removal.

Identity-bound authentication

Facial recognition links authentication to the enrolled individual rather than relying on a transferable physical credential.

Hands-free employee experience

Employees can authenticate at an access point and generate the associated attendance record without completing a separate attendance action.

This simplifies the daily entry experience while maintaining identity-based authentication.

Repeatable model for branch expansion

The head-office configuration provides ICICI Lombard with a proven foundation that can support future branch deployments rather than requiring every location to begin with a completely new design.

Conclusion

ICICI Lombard needed to connect physical access with employee identity, attendance, HR lifecycle management, biometric authentication, and existing visitor processes without moving the core deployment outside its own infrastructure.

IDCUBE addressed these requirements with Access360 Core, deploying an on-premises access control and attendance platform for more than 3,000 employee identities at the Mumbai head office.

Thirty-six Amico facial recognition readers support employee authentication. PeopleSoft integration keeps access permissions aligned with employee lifecycle changes, while integration with ICICI Lombard’s existing visitor management system preserves established visitor workflows. Access and attendance use the same identity and access event, reducing separate system management and reconciliation.

The resulting architecture provides ICICI Lombard with a connected access environment at its head office and a repeatable foundation for future branch expansion.

Frequently asked questions

What access control platform does ICICI Lombard use at its Mumbai head office?

IDCUBE deployed Access360 Core, its on-premises access control platform, for the ICICI Lombard Mumbai head office. The implementation supports access control, employee attendance, identity management integrations, and biometric authentication.

How many employee identities are managed through Access360 Core?

More than 3,000 employee identities are enrolled in the Access360 Core deployment at the Mumbai head office.

How does ICICI Lombard use facial recognition for access control?

The deployment uses 36 Amico facial recognition readers with 7-inch displays. Employees authenticate using their enrolled facial identity rather than presenting a separate physical credential.

How are access control and attendance connected?

Access control and attendance use the same employee identity and access event. An event that grants entry can also create the corresponding employee attendance record.

How does PeopleSoft integrate with the access control system?

PeopleSoft acts as the source of employee identity information. Joiner, mover, and leaver changes can automatically create, update, or remove corresponding access permissions in the Access360 environment.

Does Access360 Core integrate with ICICI Lombard’s visitor management system?

Yes. Access360 Core integrates with ICICI Lombard’s existing in-house visitor management system, allowing the organization to retain its established visitor application and workflows.

Is the ICICI Lombard access control system cloud-based or on-premises?

The documented implementation uses Access360 Core on-premises within ICICI Lombard’s own infrastructure. Identity, credential, biometric, and attendance data associated with the platform therefore remain within the organization’s environment.

Can the architecture support additional ICICI Lombard branches?

The head-office configuration was designed as a repeatable foundation for future branch deployments.